Made for you. Backed by us.

Most of our covers are made specifically for your furniture — from the measurements and fit to the fabric and finishing details.

Because custom-made pieces cannot simply be restocked or resold, they work a little differently from standard products.

But that doesn't mean you're on your own.

If we make a mistake, we'll make it right.

Before We Make It

You have time to be sure.

We don't begin making your custom cover immediately after you place your order.

Before production, we'll work with you to confirm the important details, including your furniture, measurements, fabric, and requested style.

For most custom orders, we'll also send fabric samples so you can see and feel your selected fabric in person before approving it.

Before production begins:

Change your fabric
Not quite what you expected? Choose another.

Update your details
Measurements or design details can still be corrected.

Cancel your order
Changed your mind? You can cancel before production begins.

Once you've approved the final details and production has started, your piece is being made specifically for you and can no longer be cancelled or changed.

Custom-Made Returns

Made for your furniture. And only your furniture.

Custom covers are created using the measurements, fabric, style, and specifications confirmed for your furniture.

Because these pieces are individually made and cannot normally be resold, custom-made products are not eligible for standard returns or exchanges due to change of mind, fabric preference, color preference, or other non-quality-related reasons once production has begun.

This includes custom:

• Sofa & sectional covers

• Bed frame & headboard covers

• Dining chair covers

• Armchair covers

• Cushion covers

• Other made-to-measure products

But if something isn't right because of an error on our side, that's different.

If We Got It Wrong

We'll make it right.

If your cover arrives with a verified manufacturing defect, incorrect measurements caused by our production, or a significant difference from the specifications you confirmed, please contact us.

Depending on the issue, we may offer:

Adjustment
For issues that can be corrected.

Replacement
We'll remake the affected piece when appropriate.

Refund
If the issue cannot reasonably be corrected or replaced, an appropriate refund may be offered.

You won't be left with a problem we caused.

That's part of our commitment to making something specifically for you.

What If It Doesn't Fit?

Don't worry about judging the fit too quickly.

Some custom covers may feel slightly relaxed when first installed. This can be intentional, depending on the fabric and construction.

Many of our washable fabrics are pre-shrunk and designed to settle into their intended fit through washing and normal use.

If the fit still seems incorrect, contact us before altering the cover yourself.

We'll first check:

Your measurements
We'll compare the finished piece with the measurements confirmed before production.

Installation
Sometimes a small adjustment in how the cover is fitted can solve the issue.

Fabric behavior
Different fabrics drape, stretch, and settle differently.

Construction
If we determine that the cover was made incorrectly, we'll work with you on an appropriate solution.

Please do not cut, sew, alter, or permanently modify the cover before contacting us, as this may affect our ability to assess the issue.

Color & Fabric Differences

Samples are there for a reason.

Colors can appear differently across phones, computers, lighting conditions, and photography.

Texture and softness can also be difficult to judge from a screen.

That's why we encourage you to confirm your fabric using the physical samples we send before production.

Once a fabric has been approved based on a physical sample, differences caused by screen display, photography, personal preference, or normal variation between production batches are not considered manufacturing defects.

Natural variations in weave, texture, nap, or tone may also occur depending on the fabric.

Changed Your Mind?

Timing matters.

BEFORE PRODUCTION

You can contact us to request a change or cancellation.

If production has not started, we'll help you make the necessary changes.

AFTER PRODUCTION STARTS

Once fabric has been allocated or cut and your custom piece has entered production, cancellations, fabric changes, size changes, and standard exchanges are no longer available.

AFTER DELIVERY

Custom-made products cannot normally be returned simply because you've changed your mind.

If there is a quality, manufacturing, or fit issue that may have resulted from our work, contact us and we'll review it with you.

Non-Custom Items

Standard products work differently.

If your purchase is not custom-made or personalized, it may be eligible for return within 60 days of delivery, subject to the conditions below.

To be eligible, the item should be:

• Unused and unwashed

• In its original condition

• Free from stains, damage, pet hair, odors, or alterations

• Returned with its original packaging where reasonably possible

Please contact us before sending anything back.

Items returned without prior authorization may not be accepted.

Damaged or Incorrect Delivery

Tell us as soon as possible.

If your package arrives damaged, or you believe you've received the wrong item, please contact us as soon as possible after delivery.

Include:

• Your order number

• A short description of the issue

• Clear photos of the product

• Clear photos of the packaging if it arrived damaged

For fit or measurement issues, we may also ask for photos showing the cover installed on your furniture and photos showing relevant measurements.

This helps us understand what happened and find the right solution faster.

How to Report a Problem

A few photos usually tell us everything we need.

01 — Contact Us

Send our customer support team your order number and a brief description of the issue.

02 — Show Us

Attach clear photos or video showing the problem.

For fit issues, we may ask you to place a measuring tape against specific areas.

03 — We Review It

Our team and workshop will compare the information with your confirmed order specifications.

04 — We Make It Right

If the issue is our responsibility, we'll arrange the appropriate adjustment, replacement, or other resolution.

Return Shipping

For approved returns of non-custom products, return shipping costs may depend on the reason for the return.

If a return, replacement, or correction is required because of a verified error on our side, we'll provide instructions for the appropriate next step.

Please don't send products back before contacting us. Custom pieces may not need to be physically returned in every situation.

Refunds

When a refund has been approved, we'll notify you after the request has been processed.

Approved refunds are issued to the original payment method.

Your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

Original shipping charges and other costs may be non-refundable for voluntary returns unless otherwise required by applicable law.

A Better Way to Avoid Returns

We check before we make.

Custom furniture is complicated.

Getting your cover shouldn't be.

That's why our process is designed to catch problems before fabric is cut.

Choose your fabric

↓

Receive your samples

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Confirm your measurements & details

↓

Approve everything

↓

We make your cover

Less guessing. Fewer surprises. A better fit.

Still Not Quite Right?

Talk to us.

If you're unsure whether your issue qualifies for a return, replacement, adjustment, or another solution, you don't need to figure it out yourself.

Send us your order number, a few photos, and a description of what's happening.

We'll take a look and help you from there.

Contact Customer Care →