Welcome! Below you’ll find answers to the most common questions about our custom sofa covers, bed frame covers, chair covers, fabric samples, shipping, and more.
Orders
How do I place an order?
Placing an order is easy.
- Choose the product you need and select your favorite fabric.
- Complete your purchase on our website.
- Within 48 hours, our team will contact you by email to request photos of your furniture. If you know the brand and model, please let us know as well.
- Based on your photos, we'll prepare a personalized measuring guide and send you fabric samples for approval.
- Once you confirm the fabric and measurements, we'll begin handcrafting your custom cover.
We won't start production until everything is confirmed, so you can review every detail with confidence before we begin. If you have any questions during the process, we're always happy to help.
I don’t know which option to choose on the website
No worries! Simply choose the fabric you like and enter the approximate dimensions of your furniture to get an instant price.
You don't need to worry about selecting the exact style or measurements at this stage. After you place your order, our team will contact you within 48 hours to request photos of your furniture. We'll identify the correct style, prepare a personalized measuring guide, and confirm every detail with you before production begins.
We won't start making your custom cover until you've approved both the fabric and the measurements, so you can order with complete confidence.
Can you make covers for furniture not shown on your website?
Yes! We can custom-make covers for almost any type of furniture, even if it's not shown on our website.
Simply choose the fabric you like, enter the approximate dimensions to get a price, and place your order. After that, our team will contact you to request photos of your furniture. We'll review the design, create a personalized measuring guide, and confirm that we can make a perfectly fitted cover before production begins.
If you have a unique or unusual piece of furniture, we'd be happy to help!
What information do you need after I order?
After you place your order, our team will contact you by email within 48 hours.
We'll ask you to provide:
- Photos of your furniture (front and side views are usually enough)
- The brand and model, if you know them
Based on this information, we'll prepare a personalized measuring guide showing exactly which dimensions we need. At the same time, we'll send you fabric samples for approval.
We won't begin production until you've confirmed both the fabric and all the measurements, ensuring your custom cover is made to fit perfectly.
Do I need to measure everything myself?
No. You don't need to measure everything on your own.
After you place your order, simply send us photos of your furniture. Based on the photos, we'll create a personalized measuring guide showing exactly which dimensions we need. We only ask for the measurements that are necessary for your specific piece of furniture.
Our team will review all the information with you before production begins, so you can measure with confidence. We won't start making your custom cover until all the details have been confirmed.
Can I change my order after placing it?
Yes! You can change your order at any time before production begins.
Since every cover is custom-made, we don't start production until you've confirmed the fabric, measurements, and all order details. If you'd like to change the fabric, update the measurements, or even change your furniture style, just let us know.
If you decide to cancel your order before production starts, you can do so at no cost. Your satisfaction is always our top priority.
Can I cancel my order?
Yes. You can cancel your order at any time before production begins.
We don't start making your custom cover until you've confirmed the fabric, measurements, and all order details. If you decide not to proceed before production starts, your order can be canceled free of charge.
Once production has begun, the order can no longer be canceled because your cover is being handmade specifically for your furniture.
How do I get a price?
Getting a price is quick and easy.
Simply choose your preferred fabric, then enter the approximate dimensions of your furniture on the product page. We'll instantly calculate an estimated price based on the information you provide.
You don't need to know the exact measurements at this stage. After you place your order, our team will contact you to review photos of your furniture, prepare a personalized measuring guide, and confirm all the final details before production begins.
This way, you'll know the price upfront while still ensuring your custom cover is made to fit perfectly.
Why do you only ask for approximate measurements before checkout?
We only ask for approximate measurements before checkout so we can provide you with an estimated price quickly and easily.
After you place your order, our team will contact you to request photos of your furniture. Based on your photos, we'll create a personalized measuring guide showing exactly which dimensions we need and confirm every detail with you before production begins.
This makes the ordering process simple while ensuring your custom cover is made to fit your furniture perfectly.
Can I order if I don't know my furniture brand or model?
Yes! You can still place an order even if you don't know your furniture's brand or model.
Simply choose your preferred fabric, enter the approximate dimensions to get a price, and complete your order. Afterward, just send us photos of your furniture. In most cases, that's all we need to create a personalized measuring guide and confirm the correct design.
If you do know the brand and model, that's helpful—but it's not required.
How do I know which measurements to take?
You don't have to figure it out on your own.
After you place your order, simply send us photos of your furniture. Based on your photos, we'll create a personalized measuring guide showing exactly which measurements we need for your specific piece.
We'll guide you through the entire process and review all the measurements with you before production begins, making it easy to get an accurate, custom fit.
What if I make a mistake when measuring?
Don't worry—we'll review all of your measurements before production begins.
Our team carefully checks the measurements together with the photos of your furniture. If anything looks unusual or doesn't match the design of your furniture, we'll contact you to double-check or request additional measurements.
We won't begin production until all measurements have been confirmed, helping ensure your custom cover fits as intended.
Can I request special modifications?
Yes! Since every cover is custom-made, we're happy to accommodate many special requests.
Depending on your furniture, you can request features such as custom skirt styles, piping, openings for cables, special cut-outs, extra padding, matching cushion covers, or other personalized details.
Simply let our team know what you need after placing your order. We'll review your request, confirm what's possible, and make sure every detail is approved before production begins.
Fabric Information
Can I receive fabric samples?
Yes! We highly recommend receiving fabric samples before production begins.
After you place your order, we'll send you samples of the fabric you've selected so you can see the color, texture, and feel in your own home. If you'd like to compare other colors from the same fabric collection, just let us know—we'll include those as well whenever possible.
We won't begin production until you've confirmed the fabric samples, so you can choose with complete confidence.
Is there a limit to fabric samples?
There's no strict limit, but we recommend choosing only the fabrics and colors you're seriously considering.
After you place your order, we'll send samples of your selected fabric. If you'd like to compare other colors from the same collection, or a few different fabric collections, just let us know—we'll do our best to include them in the same package whenever possible.
Our goal is to help you choose the perfect fabric with confidence before production begins.
Can I change fabrics if I don’t like the samples?
Yes! You can change your fabric before production begins.
If the fabric samples aren't what you expected, simply let us know. You can choose a different color or switch to another fabric collection, and we'll send new samples if needed.
We won't begin production until you're completely happy with your fabric choice. Our goal is to make sure you feel confident before we start handcrafting your custom cover.
Which fabrics are machine washable?
Many of our fabrics are machine washable, while others are best suited for dry cleaning or gentle hand washing.
Each fabric collection has its own care instructions, which are clearly listed on the product page. If you're looking specifically for a machine-washable fabric, just let us know—we'll be happy to recommend the best options based on your needs.
If you have children, pets, or simply want easy-care fabrics, we can also suggest durable, low-maintenance collections that are designed for everyday living.
Which fabrics are best for pets and kids?
If you have pets or young children, we recommend choosing fabrics that are durable, easy to clean, and designed for everyday use.
Our Performance, Chenille, and Textured Weave collections are among the most popular choices for busy households. They're made to withstand daily wear, resist pilling, and remain comfortable for everyday living.
If you're looking for the best option for your home, just let us know about your family, pets, and lifestyle. We'll be happy to recommend the fabric that best suits your needs.
Will the fabric shrink after washing?
A small amount of shrinkage after the first few washes is completely normal and is expected with upholstery fabrics.
That's why we intentionally allow a little extra room when making your custom cover. As the fabric settles after washing, it will naturally achieve a more tailored fit.
For the best results, please follow the care instructions provided with your cover. If you have any questions about washing or care, we're always happy to help.
Can I mix different fabrics or colors?
Yes! You can mix different fabrics or colors to create a look that's uniquely yours.
Many customers choose one fabric for the main body and a different color or fabric for cushions, piping, or accent pieces. We'll work with you to confirm the design and make sure all the combinations look great together.
Before production begins, we'll review every detail with you to ensure you're completely happy with your final design.
Returns & Exchanges
Can I return a custom-made order?
Because every cover is handmade specifically for your furniture, custom-made orders cannot be returned or exchanged simply because you change your mind or no longer need the item.
However, if there's a manufacturing defect or we've made a mistake with your order, please contact us as soon as possible. We'll review the issue and work with you to find the best solution, whether that's a replacement, repair, or another appropriate resolution.
We're committed to making sure you're happy with your custom cover and will always do our best to make things right if the problem is our responsibility.
What if I’m unhappy with the fabric samples?
That's absolutely fine! We won't begin production until you're completely happy with your fabric choice.
If the samples aren't what you expected, you can choose a different color or even switch to a different fabric collection. We're happy to help you find the option that's right for your home.
If you decide not to proceed, you can also cancel your order free of charge before production begins. Your satisfaction always comes first.
What if the cover is slightly loose?
A slightly relaxed fit is completely normal.
We intentionally leave a small amount of allowance in every custom cover. Most upholstery fabrics naturally shrink a little after the first few washes, allowing the cover to fit more snugly over time.
As long as the measurements provided are correct, your cover is designed to achieve a tailored fit after normal use and washing. If you have any concerns about the fit, simply contact us—we're always happy to help.
Can I order additional covers later?
Yes! You can order additional covers at any time.
We'll keep the measurements and customization details from your original order, so if you'd like another cover in a different fabric or color, the process is much quicker and easier.
Simply contact us with your original order number, and we'll help you create a new cover using your existing measurements.
Sustainability
What is B Corp certification?
B Corp certification is an independent certification awarded to businesses that meet high standards of social and environmental performance, transparency, and accountability.
Certified B Corporations are evaluated on factors such as their impact on employees, customers, communities, and the environment. The certification is issued by the nonprofit organization B Lab and requires companies to meet strict standards and undergo regular reassessments.
Being B Corp Certified means a company is committed to balancing profit with a positive impact on people and the planet.
What is OEKO-TEX Standard 100 certification?
OEKO-TEX® STANDARD 100 is one of the world's most trusted textile safety certifications.
It means that the certified fabric has been independently tested for harmful substances and meets strict international safety standards. Every component of the fabric—including the fibers, dyes, and other materials used in production—is tested to help ensure it's safe for everyday use.
This certification gives you added confidence that you're choosing fabrics that are suitable for homes, including those with children and pets.
What is GRS (Global Recycled Standard)?
The Global Recycled Standard (GRS) is an internationally recognized certification for products made with recycled materials.
GRS certification verifies the recycled content of a product while also ensuring responsible manufacturing practices. It covers important areas such as environmental impact, chemical use, social responsibility, and traceability throughout the production process.
Choosing GRS-certified fabrics means you're selecting materials that help reduce waste and support more sustainable manufacturing—without compromising on quality or performance.
What is BCI (Better Cotton Initiative)?
Better Cotton (formerly known as the Better Cotton Initiative, or BCI) is the world's largest cotton sustainability program.
Its mission is to help make cotton farming better for the environment, better for farmers, and better for the future of the industry. Better Cotton promotes more responsible farming practices, including reducing water use, minimizing the use of harmful chemicals, and improving working conditions for cotton farmers.
By choosing fabrics made with Better Cotton, you're supporting a more sustainable and responsible cotton supply chain.
What is Rolefin?
Rolefin is an innovative, sustainable upholstery yarn made from recycled textile materials.
Unlike many traditional synthetic fibers, Rolefin is produced using a manufacturing process that requires zero water and less energy. It gives textile waste a second life by transforming production leftovers into durable, high-performance fabrics.
Rolefin fabrics offer a range of benefits, including:
- Made from recycled textile materials
- Zero water consumption during yarn production
- Durable and long-lasting
- Resistant to stains, UV rays, and mildew
- Quick-drying and easy to maintain
- Recyclable at the end of their life cycle
By choosing Rolefin fabrics, you're selecting a material that combines everyday performance with a more sustainable approach to furniture textiles.
What chemicals are included in the stain protection?
Our stain-resistant fabrics are designed to help repel everyday spills and make cleaning easier.
The exact stain-resistant treatment varies depending on the fabric collection and manufacturer, so there isn't a single chemical formula used across all of our fabrics. If a fabric has a special stain-resistant finish, this will be noted on its product page.
If you'd like detailed information about the stain protection used on a specific fabric, please contact us with the fabric name or code. We'll be happy to provide the manufacturer's technical information whenever it's available.
Need More Help?
If you still have questions, feel free to contact us anytime.
You can send:
- Photos
- Product links
- Measurements
- Fabric codes
- Screenshots
We’ll guide you step by step.
Thank you for choosing us for your custom furniture covers.