Order
When will my order arrive?

DelightMyTaste covers are made to order by dedicated seamstresses who complete many steps by hand. This level of quality requires time and therefore the order is expected to be shipped approximately 8-10 weeks after you have placed the order.

Once your order is completed and ready to ship, the delivery carrier will email the tracking and delivery details. On receiving your order, we recommend you open the box and check the products you have ordered straight away. Any questions or issues can be raised with our Customer Support via the Help Center.

All swatch orders are packed within 24 hrs and expected to arrive within 7-14 working days via local post.

What if my order doesn’t fit?

Start with checking the order receipt to make sure that you have the right cover for your model. If the cover doesn’t fit you are welcome to reach out to us via the contact form and we will do our best to help out.
How can I cancel/change my order?

Unfortunately we can’t change your order once it's finalized. We recommend you to cancel your order by filling out our Contact form and place a new order.
How do I know if my order went through?

In the last step of your purchase, you will see an order confirmation on your screen which you can print. An order confirmation will also be emailed to the address you specified on your order.

If you have not received an email from us before, your mail server may sort it as spam, so please check your spam box.
How can I place a special order for my company/organisation?

Please contact us at Hi@delightmytaste.com for all special orders. It will be our pleasure to help you come up with a good solution for your organisation.
What if my order is faulty?

DelightMyTaste products are guaranteed for 3 years from the day you received your product and it's used in a normal home environment where the advice in our Care Guide has been followed.

If you discover a defect within 3 years please use the link here to claim the item(s).

 

For the warranty to apply, the following conditions must be fulfilled:

  • The products must only have been exposed to normal use in a home environment.
  • The products must have been handled in accordance with our Care Guide, which means that you must have washed the products at specified temperatures, your should not have placed th products in sunlight and you should not have used dryers, bleach, stain removers or the like.

What is not included in the warranty?

  • General wear and tear, and pilling over time.
  • Cuts, rips, and breakages caused by improper use, accidents or incorrect installation.
  • Fading/discolouration or shrinkage caused by lack of or incorrect care in accordance to the DelightMyTaste Care Guide.
  • Fading/discolouration caused by sunlight.
  • Natural changes in surface colour over time on wooden products as wood is a living material.
  • A warranty is not offered on repaired/replacement products where the warranty has already been used.  Instead this item will be covered by the general right of complaint.

What will Bemz do to remedy the defect?

  • When you report a defect, our Customer Support will investigate it, and assess whether it is covered by the warranty.  We will decide whether the defect can be repaired, partially replaced, or fully replaced.  Bemz will assess and decide what a suitable replacement product could be.
  • If the faulty product was originally purchased from our Outlet, we cannot offer a replacement as our Outlet products are 'unique items' that have already been made.  We will offer a repair or partial/full refund.
  • DelightMyTaste wil cover the costs for the repair or replacement of the partial or full item, including the shipping fees to the country where the original item was delivered.

Product Information
How are the DelightMyTaste fabrics compared to Others?

We offer a curated range of fabrics in different colors and qualities. If you would like to match an existing fabric/color we recommend you to always order samples to see how it looks in the real environment. You can see the full range of fabrics on our swatch page.
What is the Martindale rating for fabrics?

The Martindale rating is a measure of a fabric's durability and resistance to abrasion (wear and tear). It’s determined by a standardised test in which the fabric is rubbed against a standard abrasive surface in a figure-eight motion until it shows visible signs of wear. The result is given in Martindale cycles, or rubs.

Here’s a general guide to what the ratings mean:

  • 10,000–15,000 rubs – Suitable for light domestic use, such as decorative cushions or occasional furniture
  • 15,000–25,000 rubs – Good for general domestic use, like everyday household sofas and chairs
  • 25,000–30,000 rubs – Designed for heavy domestic or light commercial use
  • 30,000+ rubs – Suitable for high-traffic commercial areas, such as public seating, offices, or restaurants

The higher the Martindale number, the more durable the fabric.
What is the 'color fastness to light rating'?

When exposed to sunlight all fabrics can fade. Natural fibres and fabrics tend to fade quicker when exposed to sunlight whilst synthetic fabrics are more resistant.

The standard 'color fastness to light rating' on fabrics measures the resistance to change colour and is measured on a 1-8 scale, where 1 is the most likely to change/fade and 8 is the very best result as it is not likely to fade at all. The requirement for interior textiles is between 5-6 and for outdoor textiles between 6-8.

Here's a guideline:

  • Rating 4: Suitable for rooms with moderate sunlight. Some fading may occur over time.
    Rating 5: Better for rooms with strong, constant sunlight. The fabric will maintain its color for a longer period.
  • Rating 6+: Ideal for spaces with very intense sunlight, like rooms with large, south-facing windows.
  • Rating 7-8: Ideal for fabrics exposed to intense sunlight over extended periods, like in outdoor furniture.

Please check the 'color fastness to light' rating for each fabric in the “Fabric Information” on the product.
Why is my cover’s pattern positioned differently than the image on delightmytaste.com?

Our covers are custom made, each one is specially cut from our fabric rolls. This means there can be variations between the pattern placement on your custom cover and the example images on our website.
What kind of fabric is good for near a window or natural light source?

If your furniture is near a natural light source, like a window, we recommend you choose fabrics with fewer or no natural fibres for your DelightMyTste cover. Natural fibres, such as cotton, hemp, linen, and wool, can change their colour and tone if exposed to natural light for long periods of time. Synthetic fibres, like polyester, are resistant to colour changes caused by natural light exposure.The type of fibres in our fabrics is listed on the product page under “FABRIC INFORMATION”.
Why is my cover’s colour slightly different from the fabric sample?

Natural, unbleached fabrics haven’t gone through chemical processing to change their colour. Because of this, there's natural variation in the fabric. This can lead to slightly different tones on fabric samples, online pictures, and finished custom covers.
What covers are suitable for pet owners?

For pet owners, we recommend Linen Blend, a durable linen/cotton fabric with a strong weave that resists light scratching and doesn't collect hair as easily. It's also stain protected, for liquid spill, the protective coating repels the liquid and makes the fabric easier to wash.

Organic Cotton is another suitable fabric with similar qualities, but it’s less fur friendly as it can accumulate more hair and lint compared to Linen Blend and any 100% linen fabric. Our velvet fabrics also hold up well and the material tends to discourage pets from scratching the covers, but note that Linen Blend and Organic Cotton are our only fabrics with stain protection. Keep in mind that almost all our fabrics are machine-washable.

Fabrics

Discover everything about our fabrics, from pre-shrinking and matching to pet-friendly options and stain resistance. Get tips on handling pilling, removing wrinkles, and the benefits of ordering fabric samples.

Fabric Pilling 101: Why It Happens (and How to Fix It Like a Pro)

You’re chilling on your sofa, running your hand along the fabric, when suddenly—uh oh. Those tiny fuzzy bumps show up out of nowhere. 😩 Don’t panic. Your sofa isn’t falling...

Payment Methods
Does DelightMyTaste offer promo/discount codes?

We do occasionally offer promo/discount codes. Sign up to our email newsletter at the bottom of our website to register to receive news of VIP sales and new product launches.
What if my order is rejected/declined at checkout?

There can be a few reasons why an order doesn’t go through. Make sure to enter the credit card or personal information correctly, such as the expiry date, card holder name and card number.

Some credit card companies have disabled overseas/online purchases by default for security reasons.

For any questions about a credit card payment, we advise you to contact them directly by email or chat. this is due to privacy laws, we aren’t able to ask about individual payments etc.

 

For PayPal payments, please check your account for any notifications on your purchase. Due to privacy laws, we are not able to see or ask for any detaxtils related to the purchase or lack thereof.
How can I pay for my order?

DelightMyTaste accepts MasterCard, Visa, PayPal and local invoicing options either with Paypal.

Invoicing options are determined by card company and Paypal and might not be available in all countries.
All available payment options for each country are displayed at the checkout, once you have entered the address & country of delivery.
When will I receive my order confirmation?

An order confirmation will sent to the email-address you specified on your order. If you have not received an email from us before, your mail server may sort it as spam, so please check your spam box.
When will my credit card be charged?

Your credit card is automatically charged when you place your order.
Is my payment information safe?

Your payment data is secure with DelightMyTaste. We do not, at any time, have access to any information concerning your credit card or bank account.

All credit card information is handled by the payment gateway or PayPal, among the safest system available today for secure commerce transactions. No credit card information is saved on the DelightMyTaste website.

Returns & Exchanges
What is DelightMyTaste's return policy?

If for any reason, you are not satisfied with your order from delightmytaste.com, you can return the products within 14 working days from the date you received the order and have notified us within that period of time. Simply follow the steps outlined in ‘how do I return a product?

 

The following are excluded from the right to cancel: fabric per meter, made to measure products (including Bed frame & Headboard Slipcover, Sofa Slipcover, Chair Slipcover. We expect you to return the product as soon as possible after you have given cancellation notice.
How can I exchange my order?

If you would like to exchange your item, you are welcome to return it to DelightMyTaste, according to our return policy and we recommend you to place a new order.
How do I return my order?

Click here to arrange a return.

  •  include a completed copy of the DelightMyTaste return receipt with the products
  •  pack the products unused, unwashed, and not damaged in their original packaging, and in no more than one parcel
  •  return the complete product to DelightMyTaste unless otherwise specified by our Customer Services (eg, multi-pack products must be returned with all items included)
  • return the products by using the same courier/delivery service that delivered the products to you (DPD, DHL).You are responsible for the package/products until received by DelightMyTaste. We recommend keeping the receipt from the courier and if applicable the track and trace number 
    Fabric per meter can only be returned if defective
  •  DelightMyTaste must receive the goods within 30 working days of the date you received the parcel

We do not accept returned products sent to our office or store.

We only accept returns in the original packaging. However, if the original packaging is no longer usable, you can replace it with one of a similar size and free from other labels and barcodes.
What do I do if I can't register my return?
  • Check your order number against the confirmation
  • Double check the email address used in the order, spelling errors etc.
  •  If you are eligible for a return;You can check the returns policy here to be sure If you are still not sure, please reachout via the contact form or more help.
What does a return cost?

We will arrange your return and the return administration fee is $60 USD. For smaller packages with an order value under $150 USD, the return administration fee will be $20 USD. This fee will be deducted from your refund.  

Delivery fees related to sending the product to you are not refundable.
When will I receive my refund?

In most cases, DelightMyTaste will refund you within 14 days from the date you let us know about your intention to cancel. The refund will be credited to the payment method you used for the returned items. However, we may delay the repayment until we have received the product or the customer has provided proof that the product has been returned (eg certificate of delivery).

In some cases, your refund may be forfeited if the product is damaged because:

  • you have used the products
  • the products were damaged while you were responsible for them 
  • you have not followed the procedure for cancellation rights outlined
What if my order is doesn’t fit?

Start with checking the order receipt to make sure that you have the right cover for your model. If the cover doesn’t fit you are welcome to reach out to us via the contact form and we will do our best to help out.

Shipping & Delivery
Will I have to pay customs & duties on arrival?

We recommend you check with local officials.

 

USA - For orders placed from 11th August 2025 the import fees and tariffs are paid in advance by DelightMyTaste. There are no further fees for customers to pay on arrival of their order.  Orders placed prior to 11th August 2025 will be subject to import tariffs when the order exceeds a value of $800 USD.

 

Australia - Orders over 1,000 AUD are subject to duty/custom fees on delivery.
Please check ->Australian Border Force

China - Please check ->General administration of customs People's republic of China

Hong Kong - Please check ->Trade and Industry Department The Government of the Hong Kong Special Administrative Region

Iceland - All are subject to duty/custom fees on delivery. Please check ->skatturinn, Iceland Revenue and Customs

Israel - Custom/Import fees paid in the checkout, so there are no further fees to pay on arrival.

Japan - Please check ->Japan Customs

Kuwait - Please check ->KUWAIT GOVERNMENT ONLINE STATE OF KUWAIT

Malaysia - Please check ->Royal Malaysian Customs Department

New Zealand - Please check->NEW ZEALAND CUSTOMS SERVICE TE MANA ÁRAI O AOTEAROA

Saudi Arabia - Please check ->Zakat, Tax and Customs Authority

Singapore - Orders over 399 SG Dare subject to duty/custom fees on delivery.  
Please check - >Singapore Customs

South Korea - Custom/Import fees paid in the checkout, so there are no further fees to pay on arrival.

Taiwan - Please check ->Customs Administration Ministry of Finance

UAE - Orders over 1000AED are subject to duty/custom fees on delivery. Please check -> The United Arab Emirates' Government portal
When will my order and/or fabric samples be delivered?

DelightMyTaste covers are made to order by dedicated seamstresses who complete many steps by hand. This level of quality requires time and therefore the order is expected to be shipped approximately 8-10 weeks after you have placed the order. 

Once your order is completed and ready to ship, the delivery carrier will email the tracking and delivery details.

 

All fabric sample orders are packed within 24 hrs and expected to arrive within 7-14 working days via local post.
Where does DelightMyTaste deliver to?

DelightMyTaste currently delivers to a number of different countries listed below.

 

Oceania
New Zealand and Australia

 

Europe
Australia,  Austria, Belgium, Cyprus,  Czech Republic,  Denmark,  Estonia, Finland, France,  Germany,  Greece,  Hungary,  Iceland, Ireland, Israel, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway,  Poland,  Portugal, Romania, Slovakia,  Slovenia, Spain,  Sweden,  Switzerland and United Kingdom.

 

Islands outside of the European continent such as (but not limited to) the Canary Islands, Channel Islands, and the Faroe Islands are not considered part of the European Continent.
Customs & handling fees maybe required on arrival. To find out more about the applicable duty fees, please contact your government department of customs and excise.


Americas
Canada
United States

Asia
China, Hong Kong, Japan, Kuwait, Malaysia, Saudi Arabia, Singapore, South Korea, Taiwan, and United Arab Emirates

If your country isn’t listed please contact us and we’ll save your request and let you know if we start shipping there.
What is the shipping policy ?

At this time, DelightMyTaste is unable to ship to overseas regions and/or territories of countries. This may include but is not limited to: Martinique, Barbados Antilles, and Puerto Rico.
What does shipping cost?

We offer shipment with DHL at a cost of $7.9 USD.Please note that customs and tax are not included. On orders over 800 USD customs and duties will be applied on arrival. We recommend you to check with local officials.
Which delivery carrier does DelightMyTaste use to the US?

Your package will be delivered directly to your specified delivery address with DHL. Please ensure you choose an address where someone will be able to receive the package Monday through Friday, from 9 AM to 5 PM.

When the package is on its way to you, you will receive an email from DHL with your tracking number and a tracking link. 
How can I track my order?

When your order is being shipped, you will receive an email or SMS/text message from the delivery carrier containing the tracking number of your package and a tracking link. With your tracking number you can track your order on the carrier’s website.
What happens if I’m not home?

If you're unavailable at the time of delivery we suggest contacting the delivery carrier with your tracking number to arrange the delivery of the package.If the delivery carrier is unable to deliver the package or unable to contact you after several attempts, they will return the package to DelightMyTaste.In some countries, the delivery carrier will offer the option to change the delivery address and/or pick-up location. The details of this option will be included in the SMS/text message.
Why do I need to give personal information to the delivery carrier?

Your personal information could be requested by the delivery carrier for custom clearance purposes. Your social security number could be needed import.
Can I use a P.O Box, APO address?

Our delivery partners can only deliver to physical addresses. DelightMyTaste is unable to deliver to Post Office boxes and/or Military Post Offices.

Sustainability
What is B Corp certification?

B Corp Certification is an approval and recognition awarded by a global non-profit organisation named B Lab.

 

B Lab has a holistic view of sustainability, which means that both social and environmental issues must permeate the companies' entire operations for certification to be achieved. To become a B Corp-certified business, it’s necessary to comply with best practice standards, and to document the footprint that the business contributes to the planet. This applies to everything from environmental impact, social responsibility, work environment and the value that the business creates for society.
What is OEKO-TEX Standard 100 certification?

OEKO-TEX® STANDARD 100 is a label for textiles tested for harmful substances. It sets the benchmark for textile safety, from yarn to finished product. Every item bearing the STANDARD 100 label is certified as having passed safety tests for the presence of harmful substances.


Several of our fabrics have OEKO-TEX® STANDARD 100 certification including Cotton Twill, Organic Cotton, Simply Linen, Linen, Recycled Velvet and Recylcled Linen.
What is GRS (Global Recycled Standard)?

Global Recycled Standard is an international certification developed by Textile Exchange, a non-profit organisation focused on promoting sustainability in the textile industry.  GRS has the goal of increasing the use of recycled materials in products whilst also reducing or ideally eliminating the harm caused by their production.  The high standards include fair labour practices, worker safety and limits the use of harmful chemicals in production.  Products must include a minimum of 20% recycled materials to obtain the Global Recycled Standard and at least 50% is needed for the product to be labeled with the GRS logo.

 
What is BCI (Better Cotton Initiative)?

BCI is the largest cotton sustainability programme in the world. BCI exists to make global cotton production better for the people who produce it, better for the environment in which it’s grown and better for the sector’s future. BCI aims to transform cotton production worldwide by developing Better Cotton as a sustainable mainstream commodity.

 
What is Rolefin?

Rolefin is the first recycled olefin yarn made from pre-consumer textile waste, produced as a sustainable furnishing fabric. The production processes don’t consume any water and the fabric is certified by Global Recycled Standard (GRS). 
What chemicals are included in the stain protection?

The stain protection on our Organic cotton includes a water repellent finish and a mildew resistant treatment, using the chemical (free from PFOA, perfluorooctanoic acid). 

 

The stain protection on the Linen includes a water repellent finish, using fluorine (free from PFOA, perfluorooctanoic acid).

 

All chemicals used REACH approved. REACH is the EU regulation governing the manufacture and import of chemical substances.
What packaging materials are used for Bemz products?

All of our cardboard and paper packaging is FSC certified and the polythene bags used for protecting our products are made from recycled plastic. All packaging we are using is recyclable.

Contact us 
How can you contact customer support at DelightMyTaste?

The easiest way to get in touch is via the Contact form. We will take care of your requests as quickly as possible and promise to answer within 48 hours.
How can I chat with customer support?

You can use the chat function on our website and the Help center to ask questions while you’re shopping Monday - Friday between the hours PST 3PM to 9PM (GMT-8) and 10 am to 4 pm UTC +2/CET

Look for the black bubble at the bottom lower right-hand side of every page.
How can I contact DelightMyTaste regarding a collaboration?

Please write to Hi@delightmytaste.com for collaborations, with the link to your IG/TikTok account for us to review, a short background about your profile, and suggestions of what you'd like to collaborate on.  

Have more questions?