HELP CENTRE

Welcome! Below you’ll find answers to the most common questions about our custom sofa covers, bed frame covers, chair covers, fabric samples, shipping, and more.

Orders

How do I place an order?

Simply choose your preferred fabric and place your order directly on our website.

After the order is placed:

  1. Our workshop will contact you by email
  2. We’ll guide you through measurements step by step
  3. Fabric samples will be sent for confirmation
  4. Production begins only after you confirm the fabric
I don’t know which option to choose on the website

No worries.

You can:

  • Send us photos of your furniture
  • Send a product link (IKEA / Wayfair / etc.)
  • Tell us your sofa or bed model

We’ll help confirm which options you should select.

Can you make covers for furniture not shown on your website?

Yes.

The furniture shown on our website is mainly for display purposes.
We customize covers based on your actual furniture shape and measurements.

We regularly make covers for:

  • Sectional sofas
  • L-shaped sofas
  • Sofa beds
  • Modular sofas
  • Bed frames
  • Dining chairs
  • Accent chairs
  • Armchairs
  • Storage beds
  • Floating beds
  • Custom-shaped furniture
What information do you need after I order?

Usually we will ask for:

  • Front view photo
  • Side view photo
  • Back view photo
  • Close-up details if needed
  • Measurements (we will guide you)

If your furniture is from a brand like IKEA or Wayfair, you can also send us the product link.

Do I need to measure everything myself?

Not completely.

Our workshop will first review your photos and then tell you exactly which measurements are needed.

We try to make the process as simple as possible.

Can I change my order after placing it?

Yes.

You can still:

  • Change fabric
  • Adjust details
  • Modify style preferences
  • Update fixing methods

As long as production has not officially started.

Can I cancel my order?

Yes.

You may cancel your order anytime before fabric confirmation and production begins.

Once production has started, custom-made orders are no longer eligible for cancellation unless there is a quality or sizing issue.

Product Information

Are your covers really custom-made?

Yes.

Every cover is individually made based on your furniture measurements, structure, and selected style.

Do I need to assemble the cover myself?

No.

Our products are fully finished custom covers.
You simply place the cover onto your furniture after receiving it.

Can you make covers for sofa beds and sectional sofas?

Absolutely.

We regularly customize covers for:

  • Sofa beds
  • L-shaped sofas
  • Sectionals
  • Corner sofas
  • Sofas with chaise lounges
  • Storage sofas
  • Recliner-style structures
Can I customize the style?

Yes.

You can choose:

  • Fully wrapped style
  • Straight drop to the floor
  • Separate pieces
  • One-piece connected design
  • Cushion styles
  • Skirt styles
  • Fixing methods

You can also send reference photos.

What fixing methods are available?

We usually offer:

  • Elastic bands
  • Velcro
  • Ties / strings

If your current cover already uses Velcro, we usually recommend continuing with Velcro.

Can the headboard cover and bed frame cover be separate?

Yes.

You may choose:

  • One-piece connected design
  • Two separate pieces

Separate pieces are often easier to remove and wash.

Will the cover fit perfectly?

Our workshop carefully customizes every order according to your measurements and photos.

For furniture with very complex curves or unusual shapes, slight variations may still happen.

In most cases, the fit improves further after several washes due to natural fabric settling.

Fabric Information

Can I receive fabric samples?

Yes.

Most fabric samples are free.

You can:

  • Order samples directly from our website
  • Or place a custom order first and we’ll send your requested samples before production
Is there a limit to fabric samples?

Generally:

  • Up to 5 samples can be selected directly for free

If you need additional samples, just let us know.

Can I change fabrics if I don’t like the samples?

Of course.

You may continue selecting different fabric samples until you find one you truly like.

Production only starts after your fabric confirmation.

Which fabrics are machine washable?

Most of our fabrics are machine washable.

Popular washable fabrics include:

  • Performance Plush
  • Chenille Blossom
  • Tori series
  • DE74 series
  • Velvet series
  • Cotton-linen blends

We still recommend gentle washing for best long-term results.

Which fabrics are best for pets and kids?

For higher durability:

  • Elara Flax EB-813
  • Marlowe series

For softer touch with good durability:

  • Performance Plush
  • Chenille Blossom WX23006
Will the fabric shrink after washing?

A slight amount of natural shrinkage is normal.

Our fabrics are pre-treated to minimize shrinking, but after several machine washes the cover may settle more tightly onto the furniture.

Can I mix different fabrics or colors?

Yes.

We can customize combinations based on your preferences.

You may:

  • Mix colors
  • Mix fabric types
  • Use different fabrics for different furniture pieces

Shipping & Delivery

How long does production take?

Production usually takes:

  • Around 6–10 weeks

The exact time depends on:

  • Furniture complexity
  • Fabric choice
  • Workshop schedule
  • Custom details
When does production officially begin?

Production starts only after:

  1. Measurements are confirmed
  2. Fabric samples are confirmed by you
Do you ship internationally?

Yes.

We ship worldwide, including:

  • United States
  • Canada
  • Europe
  • Australia
  • Middle East
  • Egypt
  • Malta
  • Many other countries
How does shipping work?

After production:

  1. Your package is shipped internationally
  2. It passes customs in your country
  3. A local delivery partner handles final delivery
  4. We send you the updated live tracking number
Why does tracking sometimes not update immediately?

This is normal.

Tracking updates may appear after:

  • Customs processing
  • Local carrier scanning
  • Transfer between logistics partners

Sometimes updates appear several hours later.

What happens if I miss delivery?

Usually the local delivery company will:

  • Attempt redelivery
  • Hold the package for pickup
  • Contact you directly

We recommend contacting the local carrier as soon as possible.

What if my order is delayed?

Occasionally delays may happen because of:

  • Production scheduling
  • Complex customization
  • Customs inspections
  • Large package handling
  • International shipping conditions

If delays occur, we will continue updating you by email.

Returns & Exchanges

Can I return a custom-made order?

Because all products are custom-made, returns are generally not accepted after production begins.

However, if there is:

  • A sizing mistake caused by us
  • A quality issue

We will absolutely work with you to resolve it.

What if I’m unhappy with the fabric samples?

No problem.

You may:

  • Request new samples
  • Change fabrics
  • Cancel the order before production begins
What if the cover is slightly loose?

Small variations can happen due to:

  • Fabric characteristics
  • Foam compression
  • Furniture structure
  • Natural settling after washing

Most covers become more fitted after several washes and regular use.

Can I order additional covers later?

Yes.

We keep your measurements and order details on file whenever possible, making future orders easier and more accurate.

Payment Methods

Does DelightMyTaste offer promo/discount codes?

We do occasionally offer promo/discount codes. Sign up to our email newsletter at the bottom of our website to register to receive news of VIP sales and new product launches.

What if my order is rejected/declined at checkout?

There can be a few reasons why an order doesn’t go through. Make sure to enter the credit card or personal information correctly, such as the expiry date, card holder name and card number.

Some credit card companies have disabled overseas/online purchases by default for security reasons.

For any questions about a credit card payment, we advise you to contact them directly by email or chat. this is due to privacy laws, we aren’t able to ask about individual payments etc.

For PayPal payments, please check your account for any notifications on your purchase. Due to privacy laws, we are not able to see or ask for any detaxtils related to the purchase or lack thereof.

How can I pay for my order?

DelightMyTaste accepts MasterCard, Visa, PayPal and local invoicing options either with Paypal.

Invoicing options are determined by card company and Paypal and might not be available in all countries.
All available payment options for each country are displayed at the checkout, once you have entered the address & country of delivery.

When will I receive my order confirmation?

An order confirmation will sent to the email-address you specified on your order. If you have not received an email from us before, your mail server may sort it as spam, so please check your spam box.

When will my credit card be charged?

Your credit card is automatically charged when you place your order.

Is my payment information safe?

Your payment data is secure with DelightMyTaste. We do not, at any time, have access to any information concerning your credit card or bank account.

All credit card information is handled by the payment gateway or PayPal, among the safest system available today for secure commerce transactions. No credit card information is saved on the DelightMyTaste website.

Sustainability

What is B Corp certification?

B Corp Certification is an approval and recognition awarded by a global non-profit organisation named B Lab.B Lab has a holistic view of sustainability, which means that both social and environmental issues must permeate the companies' entire operations for certification to be achieved. To become a B Corp-certified business, it’s necessary to comply with best practice standards, and to document the footprint that the business contributes to the planet. This applies to everything from environmental impact, social responsibility, work environment and the value that the business creates for society.

What is OEKO-TEX Standard 100 certification?

OEKO-TEX® STANDARD 100 is a label for textiles tested for harmful substances. It sets the benchmark for textile safety, from yarn to finished product. Every item bearing the STANDARD 100 label is certified as having passed safety tests for the presence of harmful substances.

Several of our fabrics have OEKO-TEX® STANDARD 100 certification including Cotton Twill, Organic Cotton, Simply Linen, Linen, Recycled Velvet and Recylcled Linen.

What is GRS (Global Recycled Standard)?

Global Recycled Standard is an international certification developed by Textile Exchange, a non-profit organisation focused on promoting sustainability in the textile industry.  GRS has the goal of increasing the use of recycled materials in products whilst also reducing or ideally eliminating the harm caused by their production.  The high standards include fair labour practices, worker safety and limits the use of harmful chemicals in production.  Products must include a minimum of 20% recycled materials to obtain the Global Recycled Standard and at least 50% is needed for the product to be labeled with the GRS logo.

What is BCI (Better Cotton Initiative)?

BCI is the largest cotton sustainability programme in the world. BCI exists to make global cotton production better for the people who produce it, better for the environment in which it’s grown and better for the sector’s future. BCI aims to transform cotton production worldwide by developing Better Cotton as a sustainable mainstream

What is Rolefin?

Rolefin is the first recycled olefin yarn made from pre-consumer textile waste, produced as a sustainable furnishing fabric. The production processes don’t consume any water and the fabric is certified by Global Recycled Standard (GRS). 

What chemicals are included in the stain protection?

The stain protection on our Organic cotton includes a water repellent finish and a mildew resistant treatment, using the chemical (free from PFOA, perfluorooctanoic acid). The stain protection on the Linen includes a water repellent finish, using fluorine (free from PFOA, perfluorooctanoic acid).All chemicals used REACH approved. REACH is the EU regulation governing the manufacture and import of chemical substances.

Contact US

How can you contact customer support at DelightMyTaste?

The easiest way to get in touch is via the Contact form. We will take care of your requests as quickly as possible and promise to answer within 48 hours.

How can I chat with customer support?

You can use the chat function on our website and the Help center to ask questions while you’re shopping Monday - Friday between the hours PST 3PM to 9PM (GMT-8) and 10 am to 4 pm UTC +2/CET

Look for the black bubble at the bottom lower right-hand side of every page.

How can I contact DelightMyTaste regarding a collaboration?

Please write to Hi@delightmytaste.com for collaborations, with the link to your IG/TikTok account for us to review, a short background about your profile, and suggestions of what you'd like to collaborate on.

Need More Help?

If you still have questions, feel free to contact us anytime.

You can send:

  • Photos
  • Product links
  • Measurements
  • Fabric codes
  • Screenshots

We’ll guide you step by step.

Thank you for choosing us for your custom furniture covers.